COVID-19 is impacting businesses and organisations across the country, and Nurseline Healthcare is no different. We are following Government guidance and the advice of the NHS in what is a difficult time, and as such there have been changes made to the ways in which we work. Please see our FAQs for further information on how this might impact you as either a clinician or client.
We understand that many of you have other work with other organisations. If you have a full or part time job, or work with other staffing solutions providers you should inform us straight away (if you have not already done so) by calling us on 0345 894 2264 (option 2) or emailing email@example.com .
It is important that we live by our value of ‘honesty’ so when we place you on shifts, we have a duty to inform our clients of any other places you have worked recently so they’re able to decide if there are any conditions they would like to place on the booking.
If you come into contact with someone who tests positive for COVID-19 through your other work, please contact the Bookings Team straight away on 0345 894 2264 (option 2) or emailing firstname.lastname@example.org to inform us and further advice will be given.
If you come into contact with someone who tests positive for COVID-19 through your work with us, we will inform you straight away and you will be expected to inform any other employers you work with.
You can find regularly updated guidance about COVID-19 for health and social care settings, other non-clinical settings, and for the general public on GOV.UK here.
The COVID-19 Adult Social Care Risk Reduction Framework contains lots of information relating to COVID-19 for social care workers, providers, service users and families.
Please inform everyone in your life that you need to if they are not already being contacted through Test and Trace and then inform us as soon as possible by contacting us on 03458942264 (option 2) or emailing email@example.com. We will require evidence of a positive test.
Please tell as soon as possible if you have been in contact of a person who has had a positive test result for COVID-19.
You must stay at home and complete 10 full days isolation in line with national guidelines.
If you test positive for COVID-19 you must self-isolate in line with national guidelines.
As long as you’ve self-isolated in line with national guidelines you do not need to take a further test before returning to work as you may continue to test positive, but are no longer at risk of infecting others.
If you test positive and feel this could be a false positive test (when you don’t have coronavirus but test positive for it) and are asked for a second test which has shown to be negative, contact us on 0345 894 2264 (option 2) or email firstname.lastname@example.org as we will need confirmation of this negative test if required by the service provider.
Please contact us on 0345 894 2264 (Option 2) or email email@example.com so we are able to fully understand your individual circumstance. We will require you to provide proof of the negative test so we’re able to share this with any service provider you work with, should this be requested.
As you’re part of the Nurseline family we want to be able to support you as much as we can during these challenging times. All cases will be discussed individually by our Leadership Team.
If you’ve tested positive or need to self-isolate, then we will be able to offer you a furlough payment for three weeks until you are back at work. Furlough payments cannot be made for any other reason.
You can email our dedicated Clinician Care Team directly to explore the level of support that could be made available to you. If you have to self-isolate for any reason relating to COVID-19 which means you cannot work, please get in touch with us on 0345 894 2264 (option 2) or email firstname.lastname@example.org.
We do not currently undertake any regular testing for our clinicians, but many of our clients carry out full-service testing on a regular basis – which you should be part of.
It is our client’s responsibility to inform Nurseline Healthcare when tests are carried out, so we are able to update and maintain our records.
If you are not getting tested by the provider you’re working for, we encourage you to book your own tests through government testing sites.
We are getting access to vaccines and will be in touch with clinicians as they become available. In the meantime if we haven’t been in contact with you we recommend you follow these steps:
1. Ensure you are registered with a GP.
2. Contact your GP to advise them you are a frontline health or social care worker and are actively working in healthcare settings. You must confirm you are actively working so that you are added to the eligible staff lists. When attending your vaccination appointment, you will need to your NHS Number (this can be found on any letter from your GP or NHS you may have received) and provide evidence that you are a health or social care worker. We advise using your work ID badge in the first instance, but if required, we will send letters to key workers. If any other information or verification is required, please email us on email@example.com so we can assist.
Our South West, South East and Exeter offices are all now able to book vaccine appointments. We would also encourage you to call into Head Office for updates on vaccination appointments in your area.
3. Please email our Compliance Team on firstname.lastname@example.org with confirmation of your vaccine (you should receive a card with the batch number and date). This information will be recorded on Sirenum.
Should you be offered the vaccine in any other capacity, we encourage you to take the first opportunity available.
We have a general risk assessment in place for our clinicians, which can be found here.
It is important to note that our risk assessment covers all considerations of risk for our clinicians including those when they’re not working in services such as when they’re in training, commuting to and from work etc.
Once a clinician enters your service they should be covered by your own staffing risk assessments, guidance and policies as any other member of your team would be, including your COVID-19 risk assessments, policies and procedures.
You have a duty of care to ensure that all staff and visitors are kept safe and infection control is minimised in all areas, including the provision of the required level of PPE for all tasks based on Public Health England guidance.
If a clinician reports an incident relating to an infection control or safety breach it will be fully investigated by Nurseline Healthcare, which may result in withdrawal of our services.
We do not currently undertake any regular testing for our clinicians but encourage them to book their own tests through the government testing sites.
If you wish for a clinician(s) to demonstrate a negative test result (such as when they start work in a new service or on a new package) please get in touch with us through our Bookings Team by calling 0345 894 2264 (option 2) or emailing email@example.com and we will discuss your request.
As many providers are now required to carry out full-service testing on a regular basis it is our view that our clinicians working within your services should be included as part of this process as it allows you to ensure that everyone working within the service has been tested.
Nurseline Healthcare fully support this inclusive approach and simply request that you inform us when tests are carried out, so we are able to update and maintain our records. Please call the Bookings Team on 0345 894 2264 option 2 or email firstname.lastname@example.org
It is important that you get in touch with our Bookings Team on 0345 894 2264 or your Account Manager as soon as possible.
All clinicians and nurses that have potentially been exposed to a person diagnosed with COVID-19 will need to be contacted, along with any other services they may have worked in since they’ve been exposed to the virus.