Coronavirus Support

Nurseline's activity and COVID-19

COVID-19 is impacting businesses and organisations across the country, and Nurseline Healthcare  is no different. We are following Government guidance and the advice of the NHS in what is a difficult time, and as such there have been changes made to the ways in which we work. Please see our FAQs for further information on how this might impact you as either a clinician or client.

Information for our clinicians

As well as working for Nurseline Healthcare I work for other organisations. Are there any expectations from me to inform someone of this?

We understand that many of you have other work with other organisations. If you have a full or part time job, or work with other staffing solutions providers you should inform us straight away (if you have not already done so) by calling us on 0345 894 2264 (option 2) or emailing bookings@nurselinehealthcare.com .

It is important that we live by our value of ‘honesty’ so when we place you on shifts, we have a duty to inform our clients of any other places you have worked recently so they’re able to decide if there are any conditions they would like to place on the booking.

If you come into contact with someone who tests positive for COVID-19 through your other work, please contact the Bookings Team straight away on 0345 894 2264 (option 2) or emailing bookings@nurselinehealthcare.com to inform us and further advice will be given. 

If you come into contact with someone who tests positive for COVID-19 through your work with us, we will inform you straight away and you will be expected to inform any other employers you work with.

Where can I find information around current legislation and guidance for social care workers relating to COVID-19?

You can find regularly updated guidance about COVID-19 for health and social care settings, other non-clinical settings, and for the general public on GOV.UK here

The COVID-19 Adult Social Care Risk Reduction Framework contains lots of information relating to COVID-19 for social care workers, providers, service users and families.

What do I do if I test positive for COVID-19 or come into contact with someone who has tested positive with COVID-19?

First of all, inform people in your life that you need to if they are not already being contacted through Test and Trace. Please inform us as soon as possible if you test positive by contacting us on 0345 894 2264 (Option 2) or emailing bookings@nurselinehealthcare.com and further advice will be given.

I have recently taken a further test which is negative after originally testing positive to COVID-19. Can I come back to work?

Please contact us on 0345 894 2264 (Option 2) or email bookings@nurselinehealthcare.com so we are able to fully understand your individual circumstance. We will require you to provide proof of the negative test so we’re able to share this with any service provider you work with, should this be requested.

What financial support is available to me if I have to self-isolate due to COVID-19?

As you’re part of the Nurseline family we want to be able to support you as much as we can during these challenging times. All cases will be discussed individually by our Leadership Team.

If you’ve tested positive or need to self-isolate, then we will be able to offer you a furlough payment for three weeks until you are back at work. Furlough payments cannot be made for any other reason.

You can email our dedicated Clinician Care Team directly to explore the level of support that could be made available to you. If you have to self-isolate for any reason relating to COVID-19 which means you cannot work, please get in touch with us on 0345 894 2264 (option 2) or email bookings@nurselinehealthcare.com.

 

Information for our clients

Do you have a risk assessment in place for clinicians?

We have a general risk assessment in place for our clinicians, which can be found here. 

It is important to note that our risk assessment covers all considerations of risk for our clinicians including those when they’re not working in services such as when they’re in training, commuting to and from work etc. 

Once a clinician enters your service they should be covered by your own staffing risk assessments, guidance and policies as any other member of your team would be, including your COVID-19 risk assessments, policies and procedures. 

You have a duty of care to ensure that all staff and visitors are kept safe and infection control is minimised in all areas, including the provision of the required level of PPE for all tasks based on Public Health England guidance. 

If a clinician reports an incident relating to an infection control or safety breach it will be fully investigated by Nurseline Healthcare, which may result in withdrawal of our services.

What COVID-19 testing is Nurseline Healthcare currently undertaking for clinicians?

We do not currently undertake any regular testing for our clinicians but encourage them to book their own tests through the government testing sites. 

If you wish for a clinician(s) to demonstrate a negative test result (such as when they start work in a new service or on a new package) please get in touch with us through our Bookings Team by calling 0345 894 2264 (option 2) or emailing bookings@nurselinehealthcare.com and we will discuss your request.

As many providers are now required to carry out full-service testing on a regular basis it is our view that our clinicians working within your services should be included as part of this process as it allows you to ensure that everyone working within the service has been tested. 

Nurseline Healthcare fully support this inclusive approach and simply request that you inform us when tests are carried out, so we are able to update and maintain our records. Please call the Bookings Team on 0345 894 2264 option 2 or email bookings@nurselinehealthcare.com

What should I do if someone living in or working within my service tests positive for COVID-19 and has been in contact with a Nurseline Healthcare clinician?

It is important that you get in touch with our Bookings Team on 0345 894 2264 or your Account Manager as soon as possible. 

All clinicians and nurses that have potentially been exposed to a person diagnosed with COVID-19 will need to be contacted, along with any other services they may have worked in since they’ve been exposed to the virus.